Introduction
Summary of the book Supercommunicators by Charles Duhigg. Before moving forward, let’s briefly explore the core idea of the book. : Picture every conversation you have as a moment filled with hidden potential—an opportunity waiting to be discovered. Too often, our words slip by without impact, leaving us disconnected. But there’s a better way. By understanding that conversations come in three forms—practical, emotional, and social—you gain the power to make every exchange count. Consider each interaction as a guiding compass that reveals not only what must be done, but also how people feel and who they really are. This combination can turn ordinary chats into profound experiences. As you master these three conversation types, you learn to listen more closely, respond more thoughtfully, and foster genuine connections that carry lasting weight. Just beneath the everyday hum of talking lies a world of meaning—tap into it, and watch your relationships, decisions, and understanding of others grow stronger than ever before.
Chapter 1: Discovering the Hidden Power of Conversational Pathways That Transform Ordinary Talk into Life-Changing Connections.
Imagine standing in a crowded room, surrounded by voices overlapping like waves in an ocean. Everyone is talking, yet only a handful of conversations truly feel meaningful. Those special exchanges leave you feeling lighter, more understood, and closer to whoever you are speaking with. Often, it’s not the person who can crack the best jokes or dazzle with clever remarks who makes you feel this way. Instead, it’s someone who knows how to connect with you on a deeper level—someone who taps into what truly matters to both of you. Recognizing that certain types of conversation can transform how people relate to one another is the first step toward becoming what we’ll call a supercommunicator. A supercommunicator moves beyond shallow talk and instead builds bridges of understanding, insight, and trust. This chapter begins your journey into understanding conversations that spark real meaning and foster authentic human bonds.
Becoming a supercommunicator isn’t reserved for a chosen few; it’s a skillset anyone can develop. The key lies in recognizing that not all conversations serve the same purpose. Some discussions feel practical, zeroing in on solving immediate problems or making clear decisions. Others dip into an emotional territory, aiming to acknowledge and share feelings so that both people emerge feeling heard, supported, and comforted. And some conversations revolve around social identity, spotlighting who we are as individuals and how we fit into families, workplaces, or societies at large. By understanding these three conversation types—practical, emotional, and social—anyone can start tailoring their approach to communicate with precision, empathy, and authenticity. Instead of stumbling through interactions, you can learn to tune in to what’s really happening beneath the surface and speak directly to the core needs that shape every exchange.
At first glance, it might sound complicated: how can you possibly know what type of conversation is taking place in the moment? The good news is that the clues are right in front of you. Think of conversation types like traffic signals on a busy road. Practical talk often focuses on clear tasks: What should we do about this issue? Where do we go from here? Emotional discussions linger on how people feel: Are we hurt, excited, worried? And social conversations ask questions like: Who are we as a group? How do our identities shape our understanding of one another? Paying attention to these subtle indicators allows you to steer the conversation onto the right path. Like a skilled navigator, you will learn to pick up on what matters most to your conversation partner, creating an environment of deeper comprehension and trust.
As we progress, we’ll explore how each conversation type holds unique power and potential. Identifying and adjusting your approach isn’t about manipulating others, but rather about genuinely understanding them. When you master this understanding, you unlock the capability to engage in what some researchers call brain-to-brain synchronization. This isn’t magical mind-reading, but a scientifically observed phenomenon where two people deeply involved in a meaningful conversation begin to reflect each other’s thought patterns, rhythms, and emotional states. In such moments, real connection flourishes. Communication is no longer a chore, but a means of weaving together shared experiences, building trust, and forging lasting bonds. With each chapter, you’ll gain new tools to transform everyday chats into richer, more profound interactions. Step by step, you will start seeing how simple shifts in understanding can yield extraordinary improvements in how you talk, listen, and grow alongside others.
Chapter 2: Understanding the Three Core Conversation Types as Keys to Unlocking Empathy, Clarity, and Personal Growth.
Conversations come in many forms, but three major categories often shape our most impactful interactions: practical, emotional, and social. Think of these as different lenses through which people view their exchanges. Practical conversations aim to solve a problem, make a plan, or reach a decision. Emotional conversations focus on validating and understanding feelings, seeking comfort, and building empathy. Social conversations illuminate our identities and the roles we play in various communities. By recognizing which type of conversation you’re engaged in, you can more accurately respond to the needs and motivations of everyone involved. It’s like choosing the right tool for a job: you wouldn’t use a hammer to paint a picture, and you wouldn’t focus solely on facts when someone is pouring their heart out. Mastering these three types means you’ll know exactly how to connect, whatever the circumstance, leaving both parties feeling understood and valued.
To see how these conversation types differ, imagine a situation at home. Perhaps your family is trying to decide what to cook for dinner, but the conversation takes a sudden turn. Instead of simply picking a meal, family members start expressing feelings of frustration or burnout. This shift reveals that what seemed like a practical conversation—choosing a dish—may actually have an emotional layer. Similarly, a workplace meeting might begin with a practical objective (deciding project deadlines) but also uncover social elements, revealing how team members view their roles, trust each other’s judgment, or feel about their place in the company’s culture. By sharpening your awareness, you learn that many discussions aren’t one-dimensional. They can move fluidly between practical concerns, emotional undercurrents, and identity-related nuances. With this skill, you can guide the conversation to a place where everyone feels seen, heard, and respected.
Aligning your conversation style with the present need encourages deeper engagement. When someone needs practical advice, you become the helpful problem-solver. If emotions are swirling, you tap into empathy and gentle curiosity to let feelings surface safely. If a person yearns for social understanding, you step back and consider their identity, culture, or background, asking questions that allow them to express who they truly are. Developing this versatility might feel like learning a new language at first—each conversation type has its own vocabulary, pace, and melody. But practice can transform the unfamiliar into second nature. Over time, you’ll instinctively know when to ask strategic questions, when to pause and listen quietly, and when to invite people to share more about themselves. This adaptability doesn’t just lead to more pleasant exchanges; it can change the trajectory of relationships, problem-solving, and personal growth.
As you fine-tune these abilities, you’ll notice your conversations becoming more rewarding and constructive. Imagine enjoying a simple chat with a friend and realizing halfway through that what they really need is some emotional reassurance. Instead of rattling off quick solutions, you slow down and show genuine understanding, offering them a listening ear. Or in a professional setting, recognizing that a tense discussion about deadlines actually masks a struggle with identity and group dynamics. In that case, you can shift to a social conversation, asking, How do we see ourselves as a team? Suddenly, the energy changes, and people open up. Learning to identify these conversation types is like holding a key that can unlock new levels of empathy, cooperation, and clarity. In the following chapters, we’ll dive deeply into practical, emotional, and social conversations, showing you precisely how to wield each approach for lasting impact.
Chapter 3: Navigating Practical Conversations Through Clear Objectives, Thoughtful Preparation, and Decision-Focused Dialogue.
Practical conversations center on what needs to get done—making decisions, planning projects, resolving conflicts efficiently, and moving forward with clarity. Picture two friends deciding where to travel together. The practical dimension involves comparing destinations, prices, and schedules to settle on a place. Yet, even in such seemingly straightforward chats, complexities can emerge. Maybe one friend is hesitant about the cost, while the other cares more about convenience. Practical conversations thrive when participants understand exactly what outcome they’re aiming for. Before diving in, clarify the goal: Is it to choose a final option today, to brainstorm possible plans, or to create a detailed roadmap for tomorrow? Setting a clear intention at the start acts like a compass, steering everyone toward a positive, productive result. Without this guiding star, practical conversations can easily veer off track, wasting time and breeding unnecessary frustration.
To set the stage for a successful practical conversation, it helps to prepare. This doesn’t mean writing a script or obsessing over every possible twist and turn. Instead, think about what information you need beforehand. If you’re heading into a work meeting to discuss next quarter’s budget, review the financial reports. If you’re talking to a neighbor about a community project, gather facts about the costs, timeline, and required permissions. By arming yourself with basic knowledge, you’ll feel more confident and poised. This preparation also shows respect for others’ time and intellect. It signals that you value efficiency and want to tackle the issues head-on. When people sense that everyone involved respects the process and comes equipped with facts and ideas, they’re more likely to engage constructively. Preparedness doesn’t eliminate surprises, but it ensures that you enter the conversation ready to handle them gracefully.
During the conversation itself, pay close attention to how ideas unfold. Active listening matters. Instead of rushing to present your point, pause and truly hear what the other person is saying. Paraphrase their points to confirm your understanding. Ask open-ended questions like, What outcome are you hoping for? or Can you walk me through your reasoning? Such questions invite more detailed responses, often revealing new angles to consider. By showing you value their input, you create a more cooperative atmosphere. Over time, this approach cultivates trust, making future conversations smoother and more productive. When both sides trust each other’s intentions, it becomes easier to reach decisions that feel fair and workable to everyone involved. In this sense, practical conversations aren’t just about getting things done; they’re about building the kind of teamwork and collaboration that leads to long-term success.
As you develop skill in managing practical conversations, consider the broader context. Sometimes, what seems like a pure problem-solving scenario contains layers of emotion or identity lurking beneath. For instance, a debate over who leads a project could reflect underlying feelings of respect or insecurity. While keeping your eye on the practical outcome, remain sensitive to subtle emotional signals or social tensions. If you notice unresolved feelings, acknowledge them gently, saying something like, I sense some hesitation here—would you like to talk through it? This doesn’t derail the practical focus; it ensures everyone feels seen and heard, clearing the path for a well-rounded resolution. The beauty of mastering practical conversations lies in balancing goal-oriented efficiency with empathy and understanding. The result is not merely a decision or action plan, but a lasting foundation for cooperation and mutual trust.
Chapter 4: Refining Practical Conversation Techniques With Honest Transparency, Open Questions, and Mutual Respectful Listening.
To truly excel in practical conversations, it’s vital to embrace honest transparency from the start. Communicate your goals openly so everyone understands what’s at stake and what you hope to achieve. For example, if your aim is to decide on a project timeline by the end of the meeting, state it outright: I’d love to leave this discussion with a clear timeline we all agree on. This honesty helps others align their efforts with yours. It reduces guesswork, misunderstandings, and mixed signals. Transparency is like lighting up a dark hallway, allowing everyone to see where they’re headed and navigate safely together. This principle encourages each participant to share their own objectives and constraints, paving the way for balanced negotiations and fair compromises. When transparency becomes the norm, even tough decisions become easier because everyone understands the reasoning behind them.
Open-ended questions are another powerful tool. Instead of asking Do you agree? which prompts a yes or no, try How do you feel about this approach? An open question invites the other person to elaborate, offering valuable insights you might otherwise miss. This transforms the conversation from a simple Q&A session into a collaborative exploration. By encouraging others to dig deeper, you uncover underlying preferences, possible doubts, and hidden opportunities. Moreover, open questions convey that you value their perspective. This can defuse tension and foster a cooperative spirit. When people feel that their input matters, they’re more likely to engage fully and strive for a solution that benefits everyone. The skill lies in knowing when and how to pose these questions, ensuring that they guide the conversation forward rather than sending it into a confusing tangle of unrelated details.
Respectful listening is the glue that holds practical conversations together. It involves acknowledging someone’s words, making eye contact when possible, and responding in ways that show genuine interest. Instead of simply waiting for your turn to speak, immerse yourself in their viewpoint. Consider why they might hold that opinion. What experiences have shaped their beliefs? This mindset shift, from speaker-focused to listener-focused, dramatically improves the quality of dialogue. Over time, it strengthens relationships by building trust and dismantling defensiveness. If disagreements arise, respectful listening ensures that everyone feels heard, even if the final decision doesn’t perfectly align with their wishes. It’s easier to accept an outcome when you know your perspective was genuinely considered. In this way, respectful listening encourages a sense of shared ownership over the conversation’s results, solidifying a foundation for future collaboration.
Developing these techniques takes practice, but it’s well worth the effort. Consider that surgeon who struggled to talk to patients about treatment options until he learned to ask open-ended questions. Suddenly, instead of just listing pros and cons of procedures, he discovered what truly mattered to his patients—fears, hopes, and personal values that shaped their health decisions. By aligning the practical conversation (choosing the right treatment) with emotional and personal dimensions, everyone benefited. Patients felt understood, and the surgeon guided them more effectively. This example highlights how focusing on transparency, open-ended questioning, and respectful listening can elevate a simple practical conversation into a transformative experience. As you master these skills, you’ll find that making tough calls, reaching decisions under pressure, and guiding groups toward resolutions become not only smoother but more enriching for everyone involved.
Chapter 5: Embracing Emotional Conversations to Recognize Feelings, Acknowledge Vulnerabilities, and Foster Genuine Understanding.
While practical conversations help us solve problems, emotional conversations center on understanding how people feel. These dialogues often emerge when tension, sadness, excitement, worry, or relief lies beneath the surface of what’s being discussed. Imagine a friend who seems stressed about a small matter—maybe choosing a restaurant for dinner—but as you listen carefully, you realize their stress doesn’t come from the menu options. It might come from a rough day at work, a fear of not being heard, or simply needing reassurance. Emotional conversations invite you to acknowledge these hidden feelings. By naming emotions and exploring their origins, you create a safe space for your conversation partner to feel truly understood. Emotional conversations aren’t just about being nice; they’re essential for deep trust and meaningful connections. They transform interactions from polite exchanges into heartfelt experiences that leave both participants feeling seen and valued.
Recognizing when an emotional conversation is needed can be tricky at first. Look for subtle cues: maybe someone’s voice tightens when discussing certain topics, or their answers become short and hesitant. Maybe there’s a pause or sigh that signals something deeper is going on. Emotional conversations are about digging beneath the surface. Instead of rushing past these signals, gently explore them. A question like, It seems this topic is making you uneasy. Do you want to talk about what’s bothering you? can open the door. By showing that you notice and care, you invite honesty and vulnerability. This willingness to engage with emotions fosters trust and encourages the other person to lower their guard. Over time, this creates a relationship where both sides can share truths without fear, strengthening your bond in ways no practical conversation alone could achieve.
Emotional conversations aren’t always about heavy feelings. Sometimes they’re about joy, pride, gratitude, or excitement. Celebrating positive emotions together can bring people closer, just as acknowledging painful feelings can help heal wounds. The key is to remain open and curious. When you notice emotions at play, consider asking questions like, What does this mean to you? or How did you feel when that happened? Such questions show that you care about understanding the emotional landscape of the other person’s world. Listening attentively without judgment or rushing to fix the problem allows the other person to feel safe. In this safety, they can express themselves honestly. Emotional conversations highlight our common humanity, reminding us that beyond opinions and decisions, we share feelings that connect us all—whether we’re coworkers tackling a stressful project or friends navigating personal challenges.
When conflicts arise, emotional conversations can defuse tension by directing attention toward understanding each other’s emotional states rather than battling over the details. Let’s say two colleagues are clashing over a new policy. Practical discussions alone might focus on the policy’s logic, merits, and flaws. But if one colleague feels ignored or slighted, practical reasoning won’t resolve the underlying hurt. By stepping into an emotional conversation, you acknowledge the feelings: I notice this issue seems really frustrating. Could we explore what’s bothering you about how things are going? This signals that their emotions matter. Instead of a heated argument, the conversation transforms into a chance to care about one another’s inner experiences. Such moments can mend frayed relationships, foster empathy, and smooth the path toward more constructive resolutions in the future. Emotional conversations remind us that beyond debates and solutions, human feelings deserve a place at the table.
Chapter 6: Strengthening Emotional Conversations With Vulnerability, Empathetic Listening, and Healthy Conflict Resolution Strategies.
To excel in emotional conversations, consider the power of showing your own vulnerability. When you share a personal feeling—whether it’s uncertainty, hope, or nervousness—you invite the other person to do the same. This equal exchange of emotional honesty builds trust. For instance, if a friend confides they feel anxious about an upcoming exam, responding with I know that feeling; I remember feeling shaky before my first big test too can mean the world. Suddenly, you’re not just acknowledging their stress, you’re placing yourself alongside them. This shared emotional ground breaks down barriers. Vulnerability signals that neither of you needs to put on a mask, and that being open won’t be met with judgment. Over time, this sets the stage for deeper emotional connections. People relax, knowing their authentic feelings have a place and their words will be treated with care.
Empathetic listening goes hand-in-hand with vulnerability. It involves tuning into another person’s emotional state, not just their words. Empathy means you try to feel what they’re feeling—even if just a fraction—so you can understand their perspective better. To do this, pay attention to their tone, pace, and body language. If someone sounds upset, lean in, nod gently, maintain eye contact (when appropriate), and say things like, It sounds like this has been really tough for you. These small gestures show that you’re not just hearing them, you’re trying to understand their emotional reality. Empathy doesn’t mean you agree with everything they say, but it shows you respect their experience. Over time, practicing empathetic listening deepens trust, making even difficult subjects easier to discuss. As relationships strengthen, mutual understanding replaces guesswork, and both sides find it simpler to navigate tricky emotional territories.
Conflict often arises when emotions run high. Instead of avoiding conflicts, view them as opportunities to deepen understanding. When faced with emotional tension, acknowledge it: I see we’re both feeling strongly about this. Can we explore why? By naming the emotion, you take away some of its power to derail the conversation. Focus on understanding each other’s motivations rather than winning the debate. Consider the reasons behind their frustration, fear, or anger. Ask what outcome they truly want. Sometimes, conflicts simmer because people feel misunderstood rather than because the issue is unsolvable. Resolving emotional conflicts isn’t about forcing agreement; it’s about helping both parties feel heard. With empathy, vulnerability, and a willingness to see the human behind the disagreement, you can turn arguments into steppingstones toward greater trust and respect. Eventually, these practices help keep relationships strong, even when facing challenging moments.
In the digital world, where facial expressions and vocal tones are absent, practicing emotional conversation skills becomes both more challenging and more crucial. Without nonverbal cues, misunderstandings can multiply. A short message might seem cold when it’s actually just concise. To counter this, be explicit in expressing warmth and understanding online. Include phrases like I really appreciate you sharing this or I understand how that might feel. Consider scheduling a quick video call if emotions run high—hearing a gentle tone and seeing a nod can instantly clarify misunderstandings. With conscious effort, these emotional conversation techniques can enrich your online interactions. Remember, whether face-to-face or screen-to-screen, caring about how the other person feels is never wasted effort. By practicing the art of emotional conversations, you enable deeper connections, resolve disagreements more gracefully, and ensure everyone leaves the conversation feeling understood and respected.
Chapter 7: Exploring Social Conversations to Reveal Who We Are, Why We Belong, and How Identities Shape Our Interactions.
Conversations aren’t only about solving problems or sharing feelings; they’re also key to understanding our place in the world. Social conversations revolve around identity—who we are, where we come from, and what we believe. These discussions help us understand how our cultural backgrounds, values, and experiences influence how we see ourselves and others. Picture a classroom where students discuss different holiday traditions. Beyond just describing the food or activities, they share the meaning behind these traditions, revealing pieces of their identity. Social conversations open doors to empathy, breaking down stereotypes and assumptions. By asking What does this mean to you and your family? you invite people to share their narratives, bridging gaps between different worlds. Through social conversations, we learn that identities are complex and layered, and by understanding them, we begin to appreciate the richness and diversity of human experiences.
Approaching social conversations with intention and respect is crucial. A setting like a company workshop on diversity can be powerful if it’s handled thoughtfully. Instead of ignoring uncomfortable topics, openly acknowledging differences sends a signal that everyone’s story matters. For example, Netflix once prompted structured discussions around identity and inclusion after an internal incident highlighted insensitive language. These conversations encouraged employees to reflect on who they are, how they’ve been shaped by their backgrounds, and how they can build a more respectful environment. Even outside corporate settings, you can initiate similar dialogues: I’m curious, how did your upbringing influence the way you think about teamwork? The point is not to judge but to understand. This safe exploration of identity leads to more harmonious interactions, nurturing a sense of belonging and mutual respect that enriches any community or group setting.
When preparing for social conversations, reflect on the identities that might be important to the discussion. According to the principles we’ve explored, thinking about who you are speaking with—where they come from, what roles they play, what values they hold—can shape your questions and responses. Consider if language barriers, cultural differences, or varied life experiences might influence how someone interprets your words. This preparation helps you avoid making assumptions. Instead, you approach the conversation with curiosity, ready to learn. For instance, if you’re discussing teamwork in a multicultural group, acknowledging that everyone’s idea of cooperation might differ based on cultural norms is essential. By doing so, you empower each participant to share their perspective. This process not only makes the dialogue richer, it helps everyone feel more included and understood, ultimately strengthening the bonds that connect people.
These social conversations don’t need to be formal or heavy. Even a casual dinner party chat can turn meaningful when you shift the focus from superficial topics to questions that explore identity. Perhaps you ask, What inspired your career choice? or What shaped your view on friendship? Such enquiries invite personal storytelling. As someone shares their journey, you gain a glimpse into their worldview. You learn that beliefs aren’t just random opinions; they’re woven from experiences, cultures, and personal milestones. Recognizing the complexity of identity encourages compassion. Instead of reacting with I disagree when someone expresses a different viewpoint, you might say, I’d love to understand how you arrived at that perspective. Social conversations are about building bridges where differences don’t divide, but rather inspire curiosity. Over time, this approach transforms how people relate, fostering understanding, unity, and enduring connections.
Chapter 8: Weaving Practical, Emotional, and Social Threads Into Transformative Learning Conversations That Enrich All Our Interactions.
Having explored practical, emotional, and social conversations separately, the real magic happens when you learn to blend them, creating what some call learning conversations. These are dialogues where everyone seeks to understand and learn from each other, not just talk. A learning conversation respects the tasks at hand (practical), acknowledges emotions (emotional), and appreciates the identities involved (social). Picture a community group deciding how to improve a local park. On the surface, it’s a practical problem-solving session. But perhaps some people feel strongly about preserving a historic tree (emotional), while others bring cultural traditions of communal green spaces (social). A true learning conversation allows everyone to express their unique perspective. By listening closely and adapting your approach, you incorporate practical facts, emotional truths, and social significance. When these three strands intertwine, they form a richer tapestry of understanding that can guide more meaningful decisions.
To foster these transformative interactions, remember the key principles you’ve learned. Start by recognizing what type of conversation you’re entering. Are you focusing on tasks, emotions, or identities? Then, tailor your approach. If something feels stuck, try shifting focus. Perhaps the group is stuck on a practical detail because there’s an unaddressed emotional concern—maybe someone feels dismissed. Addressing that feeling might clear the path. Or maybe progress halts because team members haven’t explored how their backgrounds shape their views on a certain issue. Encouraging a brief social conversation can reveal shared values and fresh solutions. The ability to move fluidly between conversation types shows true communicative mastery. You’re no longer locked into a single dimension. Instead, you become like a conductor, guiding the orchestra of conversation so that practical reasoning, heartfelt emotions, and cultural identities harmonize beautifully.
Developing the skill to navigate all three conversation types is like learning to cook a complex dish. Each ingredient—facts, feelings, and identities—adds depth. Without any one of them, the final meal lacks flavor. With too much of one element, it might become unbalanced. Achieving harmony takes practice and patience. Over time, you’ll learn to sense when it’s time for a direct practical question, a gentle inquiry into someone’s feelings, or an invitation to share cultural or personal background. With each successful blend, you’ll notice something special: people become more engaged. They listen more closely, open up more willingly, and collaborate more effectively. These learning conversations lead to better decisions, healthier relationships, and a more inclusive environment where everyone’s voice matters. In turn, you help create communities—whether at home, work, or school—where respectful understanding becomes the rule rather than the exception.
As you fine-tune these abilities, you’ll also discover that your personal growth accelerates. By consciously practicing these conversation types, you develop greater empathy, sharper critical thinking, and broader cultural awareness. You become someone who sees beyond surface disagreements, sensing the underlying needs and values that shape people’s stances. When faced with new challenges, you’ll respond not with frustration or stubbornness, but with curiosity and adaptability. This growth radiates into all areas of your life. Colleagues will notice you’re a reliable mediator who fosters harmony, friends will cherish how you truly understand them, and family members will appreciate the comfort and clarity you bring to discussions. Over time, practicing these skills leads to richer experiences, more meaningful relationships, and a deeper appreciation for the complexity of human interaction. You become a supercommunicator—someone who can connect, understand, and transform the simple act of talking into something truly life-changing.
All about the Book
Discover the secrets of effective communication in ‘Supercommunicators’ by Charles Duhigg, a must-read for enhancing personal and professional connections. Unlock your potential to influence, inspire, and engage with compelling storytelling techniques.
Charles Duhigg, bestselling author and renowned journalist, explores the science of habit formation and communication, delivering insights that empower readers to transform their lives and relationships through effective dialogue.
Business Executives, Public Relations Specialists, Sales Professionals, Educators, Marketers
Public Speaking, Networking, Writing, Storytelling, Leadership Development
Ineffective Communication, Lack of Engagement, Misunderstood Intentions, Professional Isolation
The art of communication is the language of leadership.
Oprah Winfrey, Simon Sinek, Brene Brown
New York Times Best Seller, Audie Awards – Audiobook Adaptation, Goodreads Choice Award – Non-Fiction
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